Customer
Chat with Live Agent
6/2/2026, 03:39 PM


Danielle
Hello Paul Holland. Thank you for your patience and contacting Cross Country Mortgage this is Danielle. I am more than happy to assist you with this.
6/2/2026, 03:40 PM

Danielle
How may I assist you?
6/2/2026, 03:45 PM

Customer
I'm trying to register my loan account with the website https://myccmortgage.yourmortgageonline.com/.  It says it can't find my mortgage.  Their customer service number has no way to connect with the real person.  I tried calling their customer service number but no way to connect to a live person there.
6/2/2026, 03:48 PM

Danielle
That is not the correct website!
6/2/2026, 03:52 PM

Danielle
It is www.servicing.crosscountrymortgage.com
6/2/2026, 03:52 PM

Customer
Ok, thanks.  Only thing is, the website I was trying to access is the one cross country mortgage has specified in my Quicken Simpifi account.  Does CC Mortgage need to an update the URL for that?  Thanks.
6/2/2026, 03:55 PM

Danielle
Is Quicken Simpifi a 3rd party website?
6/2/2026, 03:57 PM

Customer
Yes, it's a web-based financial software .  When I try to add my loan account to the software it routes me to the https://myccmortgage.yourmortgageonline.com/.   It looks like the link provided to Simplifi by CC Mortgage is outdated.  Didn't know if you  have any further info on that.
6/2/2026, 04:01 PM

Danielle
Yes, we do not offer this.
6/2/2026, 04:03 PM

Customer
Ok, thanks.  It looks like CC Mortgage may no longer support using Simplifi.  I will contact Simplifi and discuss.  I have no other issues.  Thanks for the help.  Signing off.
6/2/2026, 04:04 PM

Danielle
You are so welcome, happy to assist. Was I able to resolve all of your concerns today?
6/2/2026, 04:05 PM

Customer
Yes, thanks.
6/2/2026, 04:06 PM

End of chat history