NEW HTML TEST MESSAGE SRs
{0} - Work item type (e.g. Incident, Service Request)
{1} - Recipient user type (e.g. Analyst, User)
{2} - Recipient user's display name
{3} - Message
{4} - Work item ID
{5} - Work item title
{6} - Work item description
{7} - Work item category
{8} - Work item created by user display name
{9} - Work item status
{10} - Portal URL
ISG Service Desk
Service Request Update
$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem.CommentLog']/Comment$
Service Request Information:
Service Request # | : | $Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ |
Title | : | $Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$ |
Description | : | $Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$ |
Category | : | $Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ServiceRequest_Library!System.WorkItem.ServiceRequest']/Property[Type='CustomSystem_WorkItem_ServiceRequest_Library!System.WorkItem.ServiceRequest']/Area$ |
Created by | : | |
Status | : | $Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ServiceRequest_Library!System.WorkItem.ServiceRequest']/Property[Type='CustomSystem_WorkItem_ServiceRequest_Library!System.WorkItem.ServiceRequest']/Status$ |