NEW HTML TEST MESSAGE SRs
{0} - Work item type (e.g. Incident, Service Request)
{1} - Recipient user type (e.g. Analyst, User)
{2} - Recipient user's display name
{3} - Message
{4} - Work item ID
{5} - Work item title
{6} - Work item description
{7} - Work item category
{8} - Work item created by user display name
{9} - Work item status
{10} - Portal URL

ISG Service Desk

Service Request Update

Dear {2}

The following comments were added to your Service Request, $Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$.


$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem.CommentLog']/Comment$

Service Request Information:
Service Request #:$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$
Title:$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$
Description:$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$
Category:$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ServiceRequest_Library!System.WorkItem.ServiceRequest']/Property[Type='CustomSystem_WorkItem_ServiceRequest_Library!System.WorkItem.ServiceRequest']/Area$
Created by:
Status:$Context/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemHasCommentLog' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ServiceRequest_Library!System.WorkItem.ServiceRequest']/Property[Type='CustomSystem_WorkItem_ServiceRequest_Library!System.WorkItem.ServiceRequest']/Status$

Thank you.

For more details of your Service Request, please login to ISG Service Portal.